University of Khartoum

Examining the Relationship between the Soft Total Quality Management Aspects and Human Resource-related Performance in ISO-9001 Certified Sudanese Oil Companies

Examining the Relationship between the Soft Total Quality Management Aspects and Human Resource-related Performance in ISO-9001 Certified Sudanese Oil Companies

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dc.contributor.author Abdalla, Abuaraki Osman Ahmed
dc.date.accessioned 2019-11-27T09:03:57Z
dc.date.available 2019-11-27T09:03:57Z
dc.date.issued 2017-09
dc.identifier.uri http://khartoumspace.uofk.edu/123456789/27404
dc.description 155 Pages en_US
dc.description.abstract Soft Total Quality Management aspects are the facets of TQM that mainly concern with the management of human resource in a way to achieve the results of employees' job satisfaction and organizational commitment. Based on this approach the objective of this research is to examine the relationship between the most popular five Soft TQM aspects and Human resource Management - Related Performance in ISO-9001 certified Sudanese Oil companies. Data were collected through questionnaires from employees across a total of six Sudanese companies owned by the government, and adopting ISO-9001 quality program. The total population of the study consists of 1,505 permanent employees, and sample size was 253 employees, determined by adopting stratified random sampling technique. Two multiple regression models regression models were adopted for data analysis. The results showed that the construct of soft TQM aspects including "top management commitment", "employee empowerment", "teamwork", "training & education", and "employee involvement" explain 74% in the variance of employees' job satisfaction, and 75% in the variability of employees' organizational commitment at 5% significance level. It was also found that each individual variable of the five soft TQM aspects has a significant positive association with employees' job satisfaction as well as the organizational commitment. Meanwhile, the results indicated that the most important Soft TQM aspect in explaining the variability of employees' job satisfaction was the employee empowerment with the highest correlation coefficient (β) of (0.189), whereas the most important soft TQM aspect in predicting the variance of employees' organizational commitment was the training and education with the highest coefficient (β) of (0.361). The study recommends that in order to achieve their primary goals of employees' satisfaction and organizational commitment, Human resource practitioners within organizations adopting total quality programs should align their practice in such a way to enhance Soft aspects of TQM. Policy makers and top management in order to gain long-term infrastructural benefits obtained from employees' job satisfaction and organizational commitment should show visible support to TQM programs and allocate necessary resources to train their staff in the quality management system that enhance their empowerment and involvement. The study also recommends that since soft aspects of TQM raise their job satisfaction, employees should support and conform to quality management systems within their organizations. en_US
dc.language.iso en en_US
dc.publisher University of Khartoum en_US
dc.subject Quality Management; Sudanese Oil Companies; Human Resource; Population frame en_US
dc.title Examining the Relationship between the Soft Total Quality Management Aspects and Human Resource-related Performance in ISO-9001 Certified Sudanese Oil Companies en_US
dc.type Thesis en_US
dc.Degree PhD
dc.Supervisor Abdalla Abdelrahim Idris
dc.co.Supervisor Alaa Amin Hassan

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