Comparative Study between Total Quality Management and Six Sigma Case Study: Altawfig Soap Factory (Omdurman- Sudan)
Comparative Study between Total Quality Management and Six Sigma Case Study: Altawfig Soap Factory (Omdurman- Sudan)
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Date
2015-05-03
Authors
Osman, Sulieman Awad Yousif
Journal Title
Journal ISSN
Volume Title
Publisher
University of Khartoum
Abstract
The objective of this research is to study the major Total Quality
Management (TQM) problems, as well as to extract how the Six Sigma
system can help solving them. In recognition of the failures
experienced by a significant number of business firms applying the
limited concept of Total Quality Management Six Sigma has
revolutionized the world of business and has presented a new measure
of success in customer satisfaction and quality. Six Sigma uses an
array of statistical and analytical tools to apply a data-driven, rootcause
analysis to existing processes to minimize variation and aim for
reducing defects to nearly elimination.
The literature provides a perception of the historical
development of quality management and enables an understanding of
the primary elements of which TQM consists. It also provides a review
of some of Six Sigma literature, as well as takes a closer look at the
Define-Measure-Analyze-Improve-Control, problem solving model of
Six Sigma.
The results of this research reflect the problems which appeared
during the implementation of the primary TQM elements on the case
study (Altawfig Soap Factory).
The study, after covering the six sigma solutions, recommends
applying Six Sigma due to its concentration on customer satisfaction,
product design, departmental integration with quality, effective trainings
(belts system), process control and improvement and Quality system
improvements which expands to encompass all business options and
adopt totality further than Total Quality Management
Description
89 Pages
Keywords
Study,Total,Quality,Management,Six Sigma