أثر الرضا الوظيفى على اداء العاملين دراسة حالة شركة النيل الابيض لعمليات البترول

Abstract

The research is aimed at determining the extent of meeting motives and needs of employees of White Nile Petroleum Operating Company Ltd. the reasons of job dissatisfaction. This is done through studying work environment at the company and the policies of development and upgrading of employees and the application of incentive system and its efficiency. The researcher adopted for the purpose of the study the analytical descriptive approach, based on case study. The research comprises two parts: the theoretical framework and the field study. It comprises four chapters as follows: Chapter I is an introduction which included a prelude to the problem of the research, the research hypothesis, the importance of the research and the research objectives. Chapter II of the study deal with the theoretical framework of the research. It comprises three parts. Part one discusses work motives and theories that deals with work motives, part two deals with incentives, part three comprises job satisfaction as basic concepts and theories deals with job satisfaction; Chapter III is dedicated for the field study, which comprises three parts. Part one deals with foundation and progress of White Nile Petroleum Operating Company, while part two tackles the internal work environment in the company and part three discusses the policies of development of the company’s employees, who constitute the population of the research. And Chapter IV includes the recommendation and conclusions. The researcher selected for the purpose of the study a strata random sample of 23 employees, who constitute 50% of the national population of the company. The sample represents all the administrative levels in the company. The researcher used a questionnaire for collecting data. She also conducted interviews with some direct-hire staff. For the purpose of analyzing data satisfactorily, the researcher used the descriptive statistical approach and the statistical analysis program, SPSS. It was concluded that the motives of the employees have not been met, a matter that resulted in their job dissatisfaction due to the following reasons: 􀂾 Lack of conducive internal work environment as regards of supervision and work relations; 􀂾 The disorder of the system of incentive applied in the company; 􀂾 Inadequacy of the implementation and follow-up of policies of the development and upgrading of employees. In light of the findings of the study, the researcher recommends working for improvement of the internal work environment in the company to create a conducive atmosphere for performance and to increase the level of job satisfaction among the employees as well as amending the system of incentives, the system of evaluation of performance, the terms of service and providing fair incentives to creative and distinguished employees